Wyndham Remote Jobs Customer Support Jobs
Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: £35 – £45Hour
Location: United Kingdom
Company: Wyndham Destinations
Descriptions:
Wyndham Remote Jobs Customer Support Jobs
The Operations Manager is responsible for continually focusing on achieving highest level of service and department profitability through revenue generation, cost controls, guest satisfaction and developing Team members, while maintaining the integrity of the hotel.
Responsibilities
Main Tasks
Ensure that Team members are at all times attentive, friendly, courteous and efficient in their interactions with guests, management, vendors and other Team members.
Assists in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting lunches and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis.
Tour the operating departments, daily making adjustments as needed via department heads.
Attends staff meetings, including training sessions presented by managers and self-using the steps to effective training according to Wyndham standards.
Actively be involved in developing Team members for future advancement through competency training and corporate sponsored training programs as assigned by Supervisor.
Maintain contact with and monitor the development of trainees.
Adhere to all Wyndham policies and procedures and train new Team members to ensure compliance.
Assists in the Wyndham’s budget process as required.
Ensure that training in service standards is taking place in each department according to Wyndham standards.
Assist in creating a positive team-oriented environment which focuses on the guest, through Team member development and motivation.
Inspect rooms and public area regularly with both the Head of Housekeeping and Head of Engineering.
Wyndham Remote Jobs Customer Support Jobs
Other Duties
Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
Motivate and coach personnel according to Wyndham SOP’s and ensure that Team members are in compliance to the standards.
Ensure that all Team members receive fair and equitable treatment according to Wyndham SOP’s.
Be on the floor during peak times, greeting guests and offering assistance to various departments as needed.
Ensure procedures for handling of the hotel safety specifically with regard to security and monthly safe audits are followed and occur.
Complete required corporate training modules, and become certified to train those as required.
Must then communicate, lead, delegate or implement activities.
Manager must research possible activity ideas, trying or sampling new activities and evaluating them as needed. Must stay informed about new trends to offer popular activities. Activities may include sporting, games, events, tastings, workshops etc.
Works together with Special Events and Catering Managers to create activities for groups as needed.
Establishes positive relations with local vendors and other departments and Team members to assist in Activities.
Supervises Team members in all operational departments.
Responsible for checking the ordering, maintain set up and storing of equipment.
Participates in community and industry events as needed and/or assigned by supervisor.
SKILLS & COMPETENCIES
Leadership
Communication
Integrity
Respect
Diplomacy
Strategic planning and decision making
Commercial acumen
Quality orientation and attention to detail
True hotelier
Analysis
Attention to detail
Accountability
Self-starter
Education & Experience
Bachelor in Hotel Management or equivalent.
Minimum 5 years of progressive experience in Hospitality.
Provable leadership experience.
Required to do long hours, be flexible in scheduling.
Required to sometimes do light physical work.
Proficient in English language.
Preferably experience in a same kind of hotel class/ brand.
Knowledge of Saudi market.
Vacancy is open to Saudi Nationals.
Wyndham Remote Jobs Customer Support Jobs
About the Wyndham Destinations Company:
Wyndham Destinations, now known as Travel + Leisure Co., is a global leader in vacation ownership and exchange. In the United Kingdom, the company operates through its network of brands and services, providing a range of vacation options for members and guests.
Founded in 1997 and headquartered in Orlando, Florida, Wyndham Destinations focuses on offering vacation experiences through a variety of products, including timeshare and vacation clubs. Its UK presence supports this mission by catering to British and international travelers seeking quality vacation experiences across a wide range of destinations.
The company’s UK operations emphasize customer satisfaction, with a commitment to delivering exceptional holiday experiences through its network of resorts and affiliated properties. Wyndham Destinations UK offers access to numerous destinations, allowing members to enjoy flexible vacation options and high-quality accommodations.
As part of Travel + Leisure Co., Wyndham Destinations continues to innovate and expand its offerings, aiming to enhance the value and enjoyment of vacations for its members. The company’s UK operations reflect its global standards of excellence while catering to the specific needs and preferences of British travelers.
Wyndham Remote Jobs Customer Support Jobs