Virtual Support Agent – Apply Today Start Tomorrow

Industry: Private

Employment Type:- Full Time

Work Hours:-  8 Hours

Locations:- USA

Full Job Description:-

Overview:

Join ECS as a Virtual Customer Support Agent. These positions are truly customer service, in a virtual setting. We are a full service customer support company, that handles any and all of your needs. We do it in a virtual setting which allows infinite reach and capabilities from a customer support perceptive. Our virtual agents are true professionals, with relatable personalities, and a “bend-over-backwards for you” mentality. If you are also looking for a family oriented, professional work from environment – this is the place for you. We are always looking to expand our virtual family and looking for great people like you. We offer flexible hours, 100% autonomy, all in the comfort of your home. As long as you have a home office set up.

These positions pay $10/hour starting + bonuses/incentives available based on performance, hours worked and customer satisfaction. All hours/shifts available (Days, Evenings, Nights, weekends, and OT) you choose your own hours as long as you work a minimum of 40 hours per week.

Responsibilities:

  • Seeking experienced customer service, call center, virtual support reps, administrative professionals interested in customer satisfaction & administrative working from home.
  • If you like guiding and helping others find answers, then we could definitely use your help as a virtual support professional working from your home. This is a third party 1099 opportunity.
  • It involves using your home computer and remotely answering inbound phone and/or video calls and live chats over the internet from your home office to assist individuals with customer related support questions as they have issues..
  • Training and Certification start in a few weeks with a variety of times available during the day and evening that may fit your schedule.
  • Other opportunities to service are also available to choose from based on your strengths and preferences.

Qualifications:

Experience Requirements

Other Jobs You May Be Interested In

  • 6+ months of customer service and/or administrative experience (call center or phone support experience preferred).
  • Must have and/or be willing to put together a home office setting in your home (or an area where you can turn into

home office with a computer/laptop, internet connection to the wall/router, and headset hook ups).

  • High level of professionalism and phone adequate for business purposes.
  • Excellent typing, communication and computer skills.
  • Must be available to work overtime and/or weekends if necessary.
  • Must be willing to submit to a standard background check, drug test, technology check and voice assessments.

Technical Requirements

  • CPU i5 (or equivalent), i7 recommended, No Atom, Celeron, Pentium, Opteron processors.
  • Internet Download Speed 5Mbs down speed minimum.
  • Internet Upload Speed 3Mbs up speed minimum.
  • Network Latency Max 250 MS latency max.
  • OS Win 8.1 (64bit), Win 10 (64bit).
  • RAM 4GB minimum, 8GB recommended.
  • Must have a home office set up and ethernet cord you can connect to your computer.
  • Chromebooks, ipads or similar devices are not acceptable. Must be a desktop or laptop connected to a nearby router or wall for firewall/security purposes.

Virtual Support Agent – Apply Today Start Tomorrow