Tui Travel Social Media Support Jobs In UK

Tui Travel Social Media Support Jobs In UK

Job Details:-

Hiring Organization:- Tui Travel

Employment Type:- Full Time

Work Hours:– 8 Hours

Locations:- Uk

Jobs Description:

TUI Group is the world’s number one integrated tourism business. Domain Content, Wheels & Cruise  is a global team within TUI technology responsible for providing Services for Content Sourcing and Management, Wheels platform for Rental Car business and Cruise Sourcing and Fulfillment. We are a multi-disciplinary team of experts across Architecture, Engineering, DevOps and Agile Delivery providing services across the UK, Ireland, Sweden, Norway, Denmark, Finland, Spain, Germany, Belgium and The Netherlands.

At TUI we’re ambitious to become the leader in technology within the travel industry and to achieve this we are looking to build a capable, creative team who want to be a part of accomplishing that goal.

We never stop looking ahead, seeking new ways to delight our customers and grow our business. We recognise the power of digital and the massive contribution this brings to creating a truly unique and differentiated customer experience. Tui Travel Social Media Support Jobs In UK

We’re looking for a skilled and experienced Service Operations Manager to ensure that the quality of IT services meets the needs of our business, taking accountability for ensuring platform/service stability and rapid incident response and for continuous improvement in the overall operational maturity.

ABOUT THE JOB 

As a Service Operations Manager, you are accountable for managing major incidents in your Domain Content, Wheels & Cruise including coordination of all teams and capabilities required to resolve the incident. As the Service Operations Manager for Content, Wheels & Cruise you will provide 24/7 service and support of our infrastructure, software and applications across the Content, Wheels & Cruise. Tui Travel Social Media Support Jobs In UK

You will be responsible for incident and problem management, including being part of an on-call rota for out of business hours major incident management. You will collaborate closely with other Service Operations Managers across TUI to coordinate cross-domain incident response.  You will be responsible for issuing timely and accurate communications in these situations to stakeholders, business teams, other domains and business partners whilst enabling the relevant delivery teams to maintain full ownership of incident resolution.

You will be working collaboratively with your colleagues in the Service Operations Management community within and across domains and with stakeholders in the wider business to cover each other and continuously raise the maturity and efficiency of inter-domain service operations capabilities.

You will have a solid technical understanding of the application landscape, the corresponding business functionality and data flows in your remit. You will be well connected with key SMEs, teams and technology stakeholders to be able to maintain awareness of key changes originating from the domains’ delivery teams and to assist during incident response as required. Tui Travel Social Media Support Jobs In UK

You never come across as preachy or dogmatic, but you are always clear and vocal about what you believe in. You always drive for technical excellence, ownership and self-organisation at team level.
You love to learn and acquire new skills and you enjoy teaching others. You are not afraid to get stuck in and work directly with teams – you hate being in an ivory tower. Tui Travel Social Media Support Jobs In UK

ABOUT YOU 

• Experience of building and developing an existing Service Operations function
• ITILv4 or equivalent service management experience at scale
• Strong communication skills with a proven track record of engaging senior technology and business stakeholders Tui Travel Social Media Support Jobs In UK
• Strong experience in problem, change and incident management in an agile context
• Familiarity with ITIL Application Support (specifically Service Life Cycle) and experience of implementing these principles in product specific support
• Understanding of / experience with DevSecOps ways of working and SRE practices
• Aspiring to a culture of service excellence: always putting the customer, our colleagues and our business at the centre of everything
• Experience of establishing, implementing and maintaining KPIs/ SLAs across multiple teams
• Experience quantifying and analysing performance of operational and incident management processes and data Tui Travel Social Media Support Jobs In UK
• Hands on experience delivering/supporting enterprise-scale digital cloud services
• Experience implementing and improving processes and procedures
• Passionate about continuous improvement
• Strong problem-solving skills coupled with good collaboration
• Open minded, inquisitive, life-long learner
• Security is part of everyone’s job. At TUI, we practise secure behaviours first in everything we do.

ABOUT OUR OFFER

• Working in the leading global tourism group: We stand for intercultural cooperation and offer the opportunity to work in international projects and teams Tui Travel Social Media Support Jobs In UK
• Fantastic holiday benefits including discounts, special offers
• Mobile working, flexible working hours, and working from abroad: We believe that work is something you do, not where you go. Our offer: TUI Way of Working
• Health and Wellbeing support in five key areas – Health, Social, Community, Career and Financial
• Development and career opportunities: We offer a wide range of digital training and international career opportunities. Tui Travel Social Media Support Jobs In UK
• Additional benefits relevant to the local market that you’ll be based in

Some Useful Important Links
Apply Now				Click Here
Interview Question & Answers				Click Here
Create Free Professional Resume				Click Here