Job description
Bringing smiles is what we do at TTEC for you and the customer. As a Customer Service Representative working remotely in New York, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture. What You’ll be Doing Do you have a passion for helping others and giving them peace of mind? Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You’ll • Answer incoming communications from customers • Conduct research to provide answers for customers to resolve their issues What You Bring to the Role • At least 1 year of customer service experience • High school diploma or equivalent • Recognize, apply and explain your product or service knowledge
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• Computer experience • High speed internet connection (>25mbps). What You Can Expect • Supportive of your career and professional development • An inclusive culture and community minded organization where giving back is encouraged • A global team of curious lifelong learners guided by our company values • Base wage starting at $18.92 plus performance bonus opportunities • And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives. Visit [Link available when viewing the job] for more information.
TTEC Customer Service Representative – Entry Level Remote Job
A Bit More About Your Role We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You’ll report to a Team Lead.
You’ll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you
TTEC Customer Service Representative – Entry Level Remote Job
Qualifications
At least 1 year of customer service experience
High school diploma or equivalent
Recognize, apply and explain your product or service knowledge
Computer experience
High speed internet connection (>25mbps)
Benefits
Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
Base wage starting at $18.92 plus performance bonus opportunities
And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you
Responsibilities
As a Customer Service Representative working remotely in New York, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture
Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one
Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues
You’ll report to a Team Lead
You’ll contribute to the success of the customer experience and the overall success of the team
TTEC Customer Service Representative – Entry Level Remote Job
