Job Summary
Type: Full-time
Salary: $45,000 – $55,000 per year
Location: Seattle, Washington
Company: Amazon
Benefits: Health, Dental, Vision, Paid Training, Paid Vacations, 401(k) Matching, Employee Discounts
Job Description
Amazon is seeking a dedicated Helpdesk Support Specialist to join our team in Seattle. As a Helpdesk Support Specialist, you will provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. You will respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.
Requirements
– Proven experience as a helpdesk technician or other customer support role
– Tech-savvy with working knowledge of office automation products, databases, and remote control
– Good understanding of computer systems, mobile devices, and other tech products
– Ability to diagnose and resolve basic technical issues
– Excellent communication skills
– Customer-oriented and cool-tempered
Responsibilities
– Serve as the first point of contact for customers seeking technical assistance over the phone or email
– Perform remote troubleshooting through diagnostic techniques and pertinent questions
– Determine the best solution based on the issue and details provided by customers
– Walk the customer through the problem-solving process
– Direct unresolved issues to the next level of support personnel
– Provide accurate information on IT products or services
– Record events and problems and their resolution in logs
– Follow-up and update customer status and information
– Pass on any feedback or suggestions by customers to the appropriate internal team
– Identify and suggest possible improvements on procedures
Benefits
– Comprehensive Health, Dental, and Vision Insurance
– Paid Training Programs
– Generous Paid Vacations
– 401(k) with Company Matching
– Employee Discounts on Amazon products and services
Educational Qualifications
– High school diploma; tech school diploma or bachelor’s degree in computer science, information systems preferred
– Certifications in ITIL, Microsoft, CompTIA, or other relevant certifications are a plus
Experience
– Minimum of 1-2 years of experience in a technical support or helpdesk role
Other Jobs You May Be Interested In
- Entry Level Data Entry Jobs – Work From Home $18/Hour
- United Airlines Flight Attendant Part-Time Flexible Shifts Apply Today
- American Airlines Flight Attendant Part-Time Apply Today No Experience
- Data Entry Part Time Work from Home Computer Job
- Entry Level Data Entry Jobs – No Experience $18/Hour
- Ups Data Entry Work From Home Job – Hiring Now
- Entry Level Data Entry Jobs – Flexible Schedule $18/Hour
- Customer Service Representative REMOTE ($18.00 – $20.00 / hour)
- Virtual Data Entry Assistant – No Experience Required Part-Time
- Virtual Data Entry Jobs – Flexible Schedule $15-$18/Hour
- Part-Time Customer Service Executive – Flexible Hours – Little Rock
- Teleperformance Customer Service Representative-Work from Home – Apply Now
- American Airlines Cabin Crew Assistant Flexible Hours Travel Perks
- Delta Airlines Remote Jobs – Customer Support (Part-Time Remote)
- United Airlines Flight Attendant Immediate Hiring Full-Time Openings
- United Airlines Flight Attendant Entry Level Travel Benefits Included
- American Airlines Junior Flight Attendant Flexible Schedule Apply Now
- United Airlines Flight Attendant Full-Time Immediate Openings $50
- Delta Airlines Flight Attendant No Experience Required Part-Time
- Fedex Data Entry Jobs $25/Hour – Hiring Now
- Virtual Data Entry Clerk – Flexible Schedule No Experience
- Part Time Evening Remote Data Entry Jobs – WFH
- (Online Remote Jobs) Tesla Remote Part Time – WFH
- Southwest Airlines Flight Attendant Flexible Hours Paid Training
- Delta Remote Jobs – [Customer Service Representative] Needed
- Remote Call Center Specialist (Walgreens Jobs) – Apply Now
- Virtual Data Entry Clerk – $17/Hour Part-Time
- Delta Airlines Flight Attendant Flexible Hours Apply Now
- Customer Support Jobs (No Experience Required) – Pasadena – TX
- Entry Level Data Entry Jobs – $16/Hour Remote
- Virtual Data Entry Clerk – $20/Hour Part-Time
- Southwest Airlines Flight Attendant Hiring Now Flexible Schedule
- Remote Customer Service Representative at Chewy – WFH
- Part Time CVS Remote Careers (Data Entry)
- American Express Remote Positions – No Experience Required
- Customer Service Jobs – Part-Time Available – Columbus
- Part-Time Customer Service Jobs – Apply Today
- Apple Data Entry Jobs (Remote) $25/Hour
- CDL Class A Truck Driver – Regional Routes
- Customer Service Associate – Flexible Schedule – Fresno
- Call Center Support Agent – Apply Now
- Customer Support Executive – Entry Level – Albuquerque
- Call Center Customer Support – Apply Today
- Delta Airlines Data Entry Jobs – Remote
- Chewy Remote Customer Service Representative – WFH
- Customer Service Agent – Immediate Hiring – Cincinnati
- CDL Class B Driver – Hazardous Material
- Call Center Representative – No Experience Required
- CDL A Flatbed Driver (Local Routes)
- Warehouse Packer (Part-Time) – South Gate
- Customer Support Specialist (Part-Time – Weekends)
- Cashier (Part-Time) – Murfreesboro
- Security Officer (Part-Time – Mornings)
- Virtual Customer Support Associate – Remote
- Data Entry Clerk (Remote Position)
- Store Clerk (Part-Time – Weekends)
- Domino’s Delivery Courier – South Dakota
- Amazon Logistics Delivery Driver – Tennessee
- Delivery Driver (Part-Time) – Pikeville
- CDL A Driver – Fuel Delivery
- Customer Service Representative – $22/Hour
- Event Staff (Part-Time) – Anchorage
- Best Buy Home Delivery Driver
- Retail Associate (Part-Time – Flexible)
- Call Center Executive – $18/Hour
- Virtual Assistant / Operations Coordinator (Remote)
- Housekeeper (Part-Time – Flexible Hours)
- Tractor Trailer Operator (Local Routes)
- Event Coordinator (Part-Time – Evenings)
- Retail Sales Clerk (Part-Time)
- Fitness Trainer (Part-Time – Weekends)
- Shipt Grocery Delivery Specialist – Arizona
- Warehouse Worker (Part-Time – Mornings)
- Customer Success Manager – Apply Today
- Store Clerk (Part-Time)
- Shipt Delivery Specialist – Vermont
- Staples work from home
- Helpdesk Specialist – Start Today
- Call Center Representative
- CDL Tanker Driver
- Shuttle Bus Driver
- Kelly Virtual Assistant Remote Jobs
- Kelly Virtual Assistant Remote Jobs
- DHL Virtual Assistant Remote Jobs
Company Overview
Amazon is a global leader in e-commerce and cloud computing, committed to delivering the best customer experience through innovation and technology. We value our employees and offer a dynamic and inclusive work environment with numerous opportunities for growth and development. Join us to be a part of our mission to be Earth’s most customer-centric company.
Apply now to start your journey with Amazon in Seattle and become an integral part of our support team.
Some Useful Important Links |
|||||||
Apply Now |
Click Here |
||||||
InterviewQuestion & Answers |
Click Here |
||||||
Create FreeProfessional Resume |
Click Here |
||||||