Helpdesk Specialist – Start Today

Job Summary

Job Type: Full-Time

Salary: $40,000 – $50,000 annually

Working Hours: 9:00 AM – 5:00 PM

Company: Tech Solutions Inc.

State Location: California

Benefits: Health, Dental, Paid Training, Paid Vacations, 401(k), Employee Discounts

Description

Tech Solutions Inc., a leader in IT services, is seeking a dedicated Helpdesk Specialist to join our team in California. We offer a competitive salary, extensive benefits, and a supportive work environment. If you are a problem-solver with a passion for technology and customer service, we want you to start today!

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Requirements

• Proven experience as a Helpdesk Specialist or other customer support role
• Tech-savvy with working knowledge of office automation products, databases, and remote control
• Good understanding of computer systems, mobile devices, and other tech products
• Ability to diagnose and resolve basic technical issues
• Excellent communication skills
• Customer-oriented and cool-tempered

Responsibilities

• Provide first-level contact and convey resolutions to customer issues
• Properly escalate unresolved queries to the next level of support
• Track, route, and redirect problems to correct resources
• Update customer data and produce activity reports
• Walk customers through problem-solving processes
• Follow up with customers, provide feedback and see problems through to resolution
• Utilize excellent customer service skills and exceed customers’ expectations
• Ensure proper recording, documentation, and closure

Benefits

• Health insurance
• Dental insurance
• Paid training
• Paid vacations
• 401(k) plan
• Employee discounts on products and services

Educational Qualifications

• High School Diploma or equivalent; Bachelor’s degree in related field is a plus

Experience

• Minimum 2 years of experience in a helpdesk or customer support role

Company Overview

Tech Solutions Inc. is a prominent IT services provider dedicated to delivering comprehensive tech support and solutions to businesses across the United States. Our mission is to empower our clients with state-of-the-art technology and exceptional service. Join our dynamic team and be a part of an innovative company that values growth, collaboration, and customer satisfaction.

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