Job Type: Full-Time
Salary: $15 – $18 per hour
Working Hours: 40 hours per week
Company: Amazon, Apple, Google, Microsoft, or other popular companies in the US
State Location: Pasadena, TX
Benefits: Health Insurance, Dental Insurance, Paid Training, Paid Vacations, 401(k) matching, Career growth opportunities
Job Summary
We are currently seeking enthusiastic and motivated individuals to join our customer support team in Pasadena, TX. Experience is not required as we provide comprehensive training to ensure you are fully equipped to succeed in your role. This full-time position offers a competitive hourly wage and a range of benefits including health and dental insurance, paid vacations, and opportunities for career advancement.
Description
As a Customer Support Representative, you will be the first point of contact for our customers. Your primary responsibility will be to provide exceptional service and support to customers by responding to inquiries, resolving issues, and ensuring a positive experience. You will be working in a fast-paced and dynamic environment where attention to detail and a customer-centric approach are crucial.
Requirements
- High School Diploma or equivalent
- Excellent communication skills (both written and verbal)
- Basic computer skills and familiarity with Microsoft Office Suite
- Strong problem-solving abilities
- A positive attitude and a willingness to learn
Responsibilities
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner
- Resolve customer issues by providing accurate information and solutions
- Document and update customer records based on interactions
- Collaborate with team members to improve customer support processes
- Meet or exceed performance metrics and customer satisfaction goals
Benefits
- Health Insurance
- Dental Insurance
- Paid Training
- Paid Vacations
- 401(k) matching
- Career growth opportunities
Educational Qualifications
High School Diploma or equivalent is required. Additional training or certifications in customer service is a plus but not mandatory.
Experience
No prior experience is required as we provide comprehensive training to all new hires.
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Company Overview
We are one of the leading companies in the industry, known for our commitment to customer satisfaction and employee development. We believe in fostering a supportive and inclusive work environment where every employee is valued and encouraged to grow. Join us and be part of a team that is dedicated to making a difference every day.
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