Call Center Support Agent – Apply Now

Job Summary:

Join our dynamic team as a Call Center Support Agent at Amazon in sunny San Diego, California! This is a full-time position with a competitive hourly wage of $16 – $20 per hour. Enjoy a variety of benefits including comprehensive health and dental insurance, paid training, and generous paid vacation time.

Job Description:

As a Call Center Support Agent, you will be the first point of contact for our valued customers. Your primary responsibility will be to provide exceptional customer service by addressing inquiries, resolving issues, and offering product information. You will work in a fast-paced environment where your communication and problem-solving skills will be key. This role is perfect for individuals with a passion for helping others and a knack for multitasking.

Requirements:

• High school diploma or equivalent
• Excellent verbal and written communication skills
• Strong problem-solving abilities
• Basic computer skills and familiarity with CRM systems
• Flexible availability for shifts, including evenings and weekends

Responsibilities:

• Handle inbound and outbound customer calls in a professional manner
• Provide accurate information about products and services
• Resolve customer complaints and issues efficiently
• Document and update customer records based on interactions
• Maintain a high level of customer satisfaction through friendly and efficient service

Benefits:

• Health and dental insurance
• Paid training
• Generous paid vacation and holidays
• Retirement savings plan
• Opportunities for career advancement

Educational Qualifications:

• High school diploma or GED required
• Additional coursework in communication or customer service is a plus

Experience:

• Prior experience in a call center or customer service role is preferred but not required

Company Overview:

Amazon is a global leader in e-commerce and technology services, committed to delivering an exceptional customer experience. Our San Diego office is a hub of innovation and customer support, where we prioritize employee growth and satisfaction. Join us and be a part of a company that values excellence, teamwork, and customer loyalty.

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