Caleres Second Shift Remote Work From Home
Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: £35 – £45Hour
Location: United Kingdom
Company: Caleres
Description:
Caleres Second Shift Remote Work From Home
What We Do – Accountabilities
Guarantees an elevated degree of positive and expert cooperations to buyers for all Caleres brands on inbound calls.
Guarantees well disposed and effective handling of buyer assembles while conference key execution markers and guaranteeing client maintenance.
Guarantees powerful utilization of frameworks to enter documentation, uses item information to upgrade deals and administration, and follows strategies to deal with client requests.
Fundamental Capabilities
Answer client requests really and precisely on each contact.
Record client communications, item/administration issues and elucidating data in an episode following data set to give history and track issue goal.
Heighten complex inquiries for goal, while referring to archives to determine issues.
Investigate and help clients getting to client self-administration sites.
Offer other options and choices to fulfill client concerns, delicate sell and upsell when proper.
Keep up with information on style and capacity to convey style to shopper.
Impart site and in-store advancements/strategies in an expert way.
Handle numerous undertakings (i.e., chatting with clients while getting to data as well as contribution to PC).
Exhibit proficient manners and graciousness while helping clients.
Process solicitations and where pertinent apply credits/changes in accordance with client accounts.
Perceive patterns in client and item concerns and raise.
Perform and finish jobs and activities as relegated.
Favored Capabilities and Instruction
1 year of past client care as well as retail insight
Secondary School recognition or same
Capable with computers, including route of the web and keyboarding abilities.
Fantastic verbal correspondence, amicable and perky with the capacity to issue settle
Adaptable, liberal and arrangement situated with the capacity to adjust to a high speed climate
Uncommon authoritative and time usage abilities
Demonstrated capacity to find true success in a climate that requires performing multiple tasks, the ability to upsell items and the enthusiasm to convey an extraordinary client experience.
SQL announcing abilities and comprehension of social information bases required
ACD, IVR information and comprehension of contact focus, CRM, labor force the executives programming exceptionally liked.
Caleres Second Shift Remote Work From Home
About the Caleres Company :
Caleres is a prominent American footwear company based in St. Louis, Missouri, with a rich history dating back to 1878. Originally founded as the Brown Shoe Company, Caleres has evolved into a global leader in footwear, encompassing a diverse portfolio of well-known brands catering to various consumer preferences and markets.
Company Overview and Operations
Caleres operates in two primary segments: Famous Footwear and Brand Portfolio. Famous Footwear, its largest business unit, is a leading family footwear retailer with over 900 stores across the United States. It offers a wide range of branded shoes at affordable prices, appealing to value-conscious consumers.
The Brand Portfolio segment encompasses a variety of owned and licensed brands that cater to different market segments and styles. These brands include Naturalizer, Sam Edelman, Allen Edmonds, Vionic, Dr. Scholl’s Shoes, LifeStride, and Franco Sarto, among others. Caleres also partners with other retailers and sells its products through various online channels.
Heritage and Transformation
Caleres was founded as Brown Shoe Company by George Warren Brown, originally specializing in making shoes that combined comfort, quality, and style. In 2015, the company rebranded to Caleres, derived from the Latin word for “passionate, fiery,” reflecting its commitment to dynamic growth and innovation in the footwear industry. The name change also signified a strategic shift to focus on a more diverse and agile business model.
Commitment to Sustainability and Social Responsibility
Caleres is committed to sustainability and social responsibility. The company focuses on reducing its environmental impact by implementing sustainable practices across its supply chain, such as minimizing waste, conserving energy, and using eco-friendly materials. Caleres is also dedicated to fostering a diverse and inclusive workplace and supports various community initiatives, including charitable contributions and volunteer programs.
Caleres Second Shift Remote Work From Home