Job Details:- Hiring Organization:- American Express
Employment Type:- Full Time
Work Hours:– 8 Hours
Locations:- USA
Jobs Description:
American Express is a globally renowned financial services corporation dedicated to providing exceptional customer service and innovative solutions. With a rich history spanning over 160 years, American Express continues to be a leader in the payments industry, offering a wide range of products and services to individuals, businesses, and merchants worldwide.
Job Title: Customer Service Representative (Remote) Job Summary: Join our dynamic team at American Express as a Remote Customer Service Representative and become an integral part of delivering unparalleled service to our valued customers. In this role, you will engage with customers through various channels to address inquiries, provide support, and ensure a seamless experience.
Key Responsibilities:
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy.
- Identify and assess customer needs to provide appropriate solutions and assistance.
- Resolve customer concerns and issues promptly and effectively, ensuring high levels of satisfaction.
- Educate customers on American Express products, services, and policies.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members and other departments to optimize customer service processes.
Required Skills and Qualifications:
- Exceptional communication skills, both verbal and written.
- Strong interpersonal skills with a customer-centric approach.
- Ability to multitask and prioritize in a fast-paced environment.
- Problem-solving skills with a proactive attitude.
- Proficiency in computer navigation and software applications.
- Previous customer service experience preferred but not required.
- High school diploma or equivalent required; college degree preferred.
Experience:
- Previous experience in a customer service role is advantageous but not mandatory.
Working Hours:
- Flexible scheduling options available, including full-time and part-time shifts.
- Remote work environment allows for increased flexibility and work-life balance.
Knowledge, Skills, and Abilities:
- Familiarity with American Express products and services is a plus.
- Ability to adapt to new technologies and tools quickly.
- Strong attention to detail and accuracy in data entry.
- Ability to thrive in a collaborative team environment.
Benefits:
- Competitive compensation package including base salary and performance incentives.
- Comprehensive benefits package including medical, dental, and vision coverage.
- Retirement savings plan with employer match.
- Paid time off and holiday pay.
- Opportunities for career growth and development within the organization.
- Access to employee discounts and perks.
Why Join American Express?
- Be part of a globally recognized brand committed to excellence and innovation.
- Join a diverse and inclusive work culture that values collaboration and teamwork.
- Make a difference by providing exceptional service and support to customers worldwide.
- Enjoy flexibility and work-life balance with remote work options.
- Access to comprehensive benefits and opportunities for professional growth and advancement.
How to Apply: Interested candidates are encouraged to apply online through the American Express careers portal. Join American Express today and embark on a rewarding career journey where your skills and talents are valued, and opportunities for growth are limitless!
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American Express is a globally renowned financial services corporation dedicated to providing exceptional customer service and innovative solutions. With a rich history spanning over 160 years, American Express continues to be a leader in the payments industry, offering a wide range of products and services to individuals, businesses, and merchants worldwide.
\n\n\n\n
Job Title: Customer Service Representative (Remote)
\n\n\n\n
Job Summary: Join our dynamic team at American Express as a Remote Customer Service Representative and become an integral part of delivering unparalleled service to our valued customers. In this role, you will engage with customers through various channels to address inquiries, provide support, and ensure a seamless experience.
\n\n\n\n
Key Responsibilities:
\n\n\n\n\nHandle inbound customer inquiries via phone, email, and chat with professionalism and empathy.\n\n\n\nIdentify and assess customer needs to provide appropriate solutions and assistance.\n\n\n\nResolve customer concerns and issues promptly and effectively, ensuring high levels of satisfaction.\n\n\n\nEducate customers on American Express products, services, and policies.\n\n\n\nMaintain accurate records of customer interactions and transactions.\n\n\n\nCollaborate with team members and other departments to optimize customer service processes.\n\n\n\n\n
Required Skills and Qualifications:
\n\n\n\n\nExceptional communication skills, both verbal and written.\n\n\n\nStrong interpersonal skills with a customer-centric approach.\n\n\n\nAbility to multitask and prioritize in a fast-paced environment.\n\n\n\nProblem-solving skills with a proactive attitude.\n\n\n\nProficiency in computer navigation and software applications.\n\n\n\nPrevious customer service experience preferred but not required.\n\n\n\nHigh school diploma or equivalent required; college degree preferred.\n\n\n\n\n
Experience:
\n\n\n\n\nPrevious experience in a customer service role is advantageous but not mandatory.\n\n\n\n\n
Working Hours:
\n\n\n\n\nFlexible scheduling options available, including full-time and part-time shifts.\n\n\n\nRemote work environment allows for increased flexibility and work-life balance.\n\n\n\n\n
Knowledge, Skills, and Abilities:
\n\n\n\n\nFamiliarity with American Express products and services is a plus.\n\n\n\nAbility to adapt to new technologies and tools quickly.\n\n\n\nStrong attention to detail and accuracy in data entry.\n\n\n\nAbility to thrive in a collaborative team environment.\n\n\n\n\n
Benefits:
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\n\n\n\n\nCompetitive compensation package including base salary and performance incentives.\n\n\n\nComprehensive benefits package including medical, dental, and vision coverage.\n\n\n\nRetirement savings plan with employer match.\n\n\n\nPaid time off and holiday pay.\n\n\n\nOpportunities for career growth and development within the organization.\n\n\n\nAccess to employee discounts and perks.\n\n\n\n\n
Why Join American Express?
\n\n\n\n\nBe part of a globally recognized brand committed to excellence and innovation.\n\n\n\nJoin a diverse and inclusive work culture that values collaboration and teamwork.\n\n\n\nMake a difference by providing exceptional service and support to customers worldwide.\n\n\n\nEnjoy flexibility and work-life balance with remote work options.\n\n\n\nAccess to comprehensive benefits and opportunities for professional growth and advancement.\n\n\n\n\n
How to Apply: Interested candidates are encouraged to apply online through the American Express careers portal.
\n\n\n\n
Join American Express today and embark on a rewarding career journey where your skills and talents are valued, and opportunities for growth are limitless!
\n",
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{
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],
"jobLocation": {
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"address": {
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}
}
}
