Aetna, part of the CVS Health family, is a top-tier, diversified health care benefits company dedicated to improving the health of approximately 44 million people. We provide innovative solutions across medical, pharmacy, dental, behavioral health, and life and disability insurance plans, aiming to build a healthier world by enhancing the quality, affordability, and accessibility of health care.
Job Summary:
Are you passionate about making a positive impact on people’s lives? Join our team as a Customer Service Representative at Aetna, where you’ll play a critical role in delivering exceptional service experiences to our members. You’ll be the first point of contact, handling inquiries, resolving issues, and providing vital information on health care benefits and services—all from the comfort of your home.
Key Responsibilities:
Engage with Members: Respond promptly and professionally to incoming calls and emails from members.
Resolve Inquiries: Identify and assess members’ needs to achieve swift resolutions.
Provide Accurate Information: Share precise details about Aetna’s products, services, and policies.
Update Member Accounts: Process transactions and maintain accounts with meticulous attention to detail.
Collaborate Effectively: Work with internal teams to address complex inquiries or escalated issues efficiently.
Required Skills and Qualifications:
Excellent Communication Skills: Both verbal and written, with a friendly and professional demeanor.
Strong Customer Service Orientation: Passion for helping others and delivering top-notch service.
Multitasking Ability: Thrive in a fast-paced environment while maintaining composure.
Technical Proficiency: Navigate computer systems and use relevant software applications efficiently.
Adaptability: Embrace remote work and adhere to established policies and procedures.
Experience:
Previous experience in customer service or a related field is preferred but not required.
Familiarity with health insurance terminology is a bonus.
Working Hours:
This is a full-time position with flexible scheduling options to fit your lifestyle.
Knowledge, Skills, and Abilities:
Healthcare Knowledge: Understanding of health care benefits and insurance industry practices.
Empathy and Problem-Solving: Ability to empathize with members and de-escalate tense situations effectively.
Detail-Oriented: Strong problem-solving skills and attention to detail.
Team Player: Ability to work independently and collaboratively in a remote team environment.
Benefits:
Competitive Salary: With performance-based incentives.
Comprehensive Benefits Package: Including medical, dental, and vision coverage.
Paid Time Off: Enjoy your time away with holiday pay.
Career Growth: Opportunities for advancement and professional development.
Why Join Aetna?
By joining Aetna, you’ll become part of a dynamic team dedicated to improving health care outcomes for millions of individuals and families. We’re committed to innovation, diversity, and community engagement, offering a supportive work environment where you can thrive both professionally and personally.
How to Apply:
Ready to make a difference? Apply online through the Aetna Careers website. We look forward to welcoming you to our team!
Aetna Work From Home Customer Service Representative – Apply Now
