Presidio Full-Time Remote Work From Home
Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: £35 – £45Hour
Location: United Kingdom
Company: Presidio
Description:
Presidio Full-Time Remote Work From Home
As a Partner Specialist, Oversaw Administrations Tasks, will chip away at the Oversaw Administrations Activities group as a Partner Professional zeroing in on organization, voice, and additionally datacenter advances, under the immediate administration of the Oversaw Administrations Place (MSC) Tasks Administrator. The Partner Specialist will be the essential resource for all occurrences into the MSC. The position is liable to move work and a competitor would be supposed to move to various movements on a case by case basis. The Partner Expert will be supposed to connect with clients, friends, and the board by means of telephone, IM, video, and email to guarantee client issues are settled per contracted SLAs while reporting all activities and correspondence in the tagging framework, ServiceNow.
Work Liabilities:
The Oversaw Administrations Tasks Partner Professional will be answerable for being the section point of announced issues and occurrences into the Oversaw Administrations NOC as the underlying place of emergency.
Answerable for steering approaching solicitations, occurrences, or changes to proper resolver
Gives distant equipment/programming support; documentation, support logs, and other related data all through the emergency interaction.
Associates with telecom, equipment, and programming sellers and works for the clients’ sake to drive goal of issues while giving normal advancement updates to any occurrence partners.
Helps with checking and investigating occurrences in light of laid out documentation to recognize the nature and goal of issues and perform episode acceleration depending on the situation.
Keeps up with incredible correspondence with the Activities Chiefs and Bosses on all assignments and undertakings.
Answerable for speaking with clients, friends, group, and directors in regards to occurrence, solicitation, and change the executives.
Utilizes checking instruments to research likely issues or answer observing occasions, this can incorporate yet not be restricted to LogicMonitor, Kaseya, LayerX, and NetXMS.
Favored Abilities:
Works straightforwardly with clients to guarantee consumer loyalty.
Solid client-confronting abilities, confidence, solid relational abilities, initiative, and self-starter.
Solid investigating abilities to answer checking occasions and rapidly emergency influence and recognize following stages to drive goal.
Great verbal and composed relational abilities.
Capacity to work straightforwardly with clients to guarantee consumer loyalty.
Capacity to work freely when doled out an undertaking and follow it all the way.
Detail and interaction situated
Capacity to work in quick moving climate.
Capacity to work in a 24 x 7 NOC climate to help clients’ requirements.
Training and Experience:
years’ work or training experience utilizing network checking apparatuses like LogicMonitor, LayerX, and so on
years’ work or instruction experience keeping up with, using, and investigating voice stages
years’ work or instruction experience keeping up with, using, and investigating datacenter stages
CCENT or CCNA
ITILv4 Establishment
Presidio Full-Time Remote Work From Home
About the Presidio Company :
Presidio is a leading digital services and solutions provider, offering a comprehensive suite of services to help organizations accelerate their digital transformation. With a focus on delivering innovative solutions, Presidio enables businesses to leverage technology to drive growth, improve efficiency, and enhance customer experiences.
History and Growth: Founded in 1999, Presidio has experienced significant growth and expansion. The company has built a strong reputation for its expertise in a wide range of technologies, including cloud computing, cybersecurity, data center solutions, and networking. Presidio has successfully served a diverse customer base, ranging from small businesses to large enterprises across various industries.
Core Services and Solutions: Presidio offers a comprehensive portfolio of services, including:
Cloud Solutions: The company provides expert guidance and implementation services for a variety of cloud platforms, including Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform. Presidio helps organizations migrate to the cloud, optimize their cloud environments, and leverage cloud-based applications to drive innovation.
Cybersecurity: Presidio offers a range of cybersecurity services to protect organizations from cyber threats. These services include threat detection and response, vulnerability management, identity and access management, and data protection.
Data Center Solutions: Presidio designs, builds, and manages data centers to meet the evolving needs of businesses. The company offers a variety of data center services, including infrastructure, colocation, and managed services.
Networking: Presidio provides comprehensive networking solutions, including network design, implementation, and management. The company helps organizations build and maintain secure, reliable, and high-performing networks.
Industry Focus: Presidio serves a variety of industries, including:
Financial Services: The company helps financial institutions modernize their technology infrastructure, improve security, and enhance customer experiences.
Healthcare: Presidio assists healthcare organizations in improving patient care, reducing costs, and complying with regulatory requirements.
Retail: The company helps retailers optimize their supply chains, enhance customer experiences, and drive sales.
Technology: Presidio provides technology solutions to help other technology companies innovate and grow.
Presidio Full-Time Remote Work From Home