Virtual Mattress Sales Specialist

Wayfair and its collection of brands is looking for creative, driven, empathetic, entrepreneurial design sales consultants to help grow one of our newest teams. This virtual role will be responsible for helping customers create / envision a home they would love and recommend products that meet their individual budget, style and space.

What you’ll do:

Deliver on sales and service KPIs, productivity standards, through one on one virtual design consultations
Comfort with working remotely and ability to navigate multiple software applications, 3rd party and proprietary tools to provide customers with recommendations for their budget, style and space
Create elevated designs for customers using preferred design tools to create moodboards, 2D floor plans, products lists, and style inspiration
Leverage your sales and interior design expertise in the furniture space to help navigate our customers through their design needs and purchases
Stay informed with marketplace and design industry trends. Guide customers through their questions on product features and functionality, style and product coordination, and sample requests
Efficiently manage your time and always put the customer experience first
Ask great questions that allow you to provide a complete sales solution for your customers
Exemplify a positive and professional attitude on a daily basis with customers and your team members
Bring a willingness to share innovative ideas and solutions to continuously improve team operations
Engage in a high energy, focused and dynamic work environment where there can be rapid changes in products, promotions, offerings and operations
Grow through world class training and continuous career development. You’ll be trained on our offerings, software, processes and supplier customizations and offerings
Manage your pipeline via Salesforce CRM

What you’ll need:

2+ years of sales experience required (preferably in a design related environment), 4+ years preferred
Interior design certification or degree, 1 year of Interior design experience preferred
Passion for great customer service and a drive to exceed sales targets

Understanding of basic design principles including spatial planning, fabric selection, interior design styles and trends
Strong organization, self-motivation, communication and relationship management skills
Track record of thriving in a fast paced and changing environment
Strong desire to see the teams around you succeed
Demonstrated use of technology to drive business results, affinity for virtual communication and video conferencing
Ability to maintain internet speeds of 25Mbps+ (download) and 5+ (upload) to support voice traffic and HTTPS web traffic using a hardwire ethernet internet connection (no WiFi)
Dedicated private workspace (Wayfair provides all necessary computer equipment)
Proficiency in Google and Microsoft Office applications and technical acumen to learn new business systems
Bachelor’s degree or college diploma equivalent preferred

Perks:

Get matched with a continuous stream of customers without spending money on sales & marketing and without commuting to meetings or appointments
401K matching, health insurance, partnerships with gyms and fitness studios
Employee discounts at Wayfair and local businesses
Collaborative work environment and team culture
Sales contests for additional earning potential

About us:

Wayfair is one of the world’s largest online destinations for the home. Perigold, AllModern, Joss & Main and Birch Lane are all part of the Wayfair family of brands. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

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No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

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Question & Answers

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