Customer Service Team Lead (Contact Center)(In-House Or Remote)

Job Overview

Additional Details

Job Description

Are you a dynamic leader with a passion for delivering unparalleled customer service? The Elite Job is seeking a highly motivated individual to join our team as a Customer Service Team Lead. In this role, you will play a crucial part in ensuring the seamless operation of our contact center, whether working in-house or remotely.

Responsibilities:

1. Leadership: Provide guidance and leadership to a team of customer service representatives.
2. Performance Management: Monitor and assess team performance, ensuring targets and KPIs are met.
3. Training and Development: Conduct training sessions to enhance the skills and knowledge of team members.
4. Customer Satisfaction: Strive for excellence in customer satisfaction by addressing inquiries and resolving issues promptly.
5. Process Improvement: Identify opportunities for process enhancements and contribute to continuous improvement initiatives.
6. Communication: Facilitate effective communication between team members and other departments.
7. Reporting: Generate and analyze reports to evaluate team performance and identify areas for improvement.
8. Adaptability: Thrive in a fast-paced environment and adapt to changes in customer service strategies.

Required Skills:

1. Leadership: Proven experience in leading and managing a customer service team.
2. Communication: Excellent verbal and written communication skills.
3. Problem-Solving: Strong analytical and problem-solving abilities.
4. Customer Focus: A passion for delivering exceptional customer service.
5. Adaptability: Ability to adapt to changing priorities and work in a dynamic environment.
6. Tech-Savvy: Familiarity with customer service software and tools.

Join The Elite Job and be a part of a team that values excellence, innovation, and customer satisfaction. Apply now to embark on a rewarding career journey with us!